Privacy policy

Last updated: 26/11/2024

We assume that you trust us. Therefore, we consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to enhance your user experience. This privacy policy applies to Mysa London services and is not responsible for the privacy practices of other websites and resources. By using our website, you agree to our privacy policy.

Mysa London respects the privacy of all users of its website and ensures that the personal data you provide is treated confidentially.

Our Use of Collected Data

Use of Our Services

When you sign up for any of our services, we ask you to provide personal data. This data is used to provide our service. The data is stored on our own secure servers or those of a third party. We will not combine this data with other personal data we hold.

Communication

If you send us an email or other messages, we may retain these messages. Occasionally, we may request personal data necessary for the specific situation. This allows us to process your request and respond to it. The data is stored on Mysa London’s secure servers or those of a third party. We will not combine this data with other personal data we hold.

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files placed on your computer) to analyze how it is used by visitors. The information collected by the cookie about your use of the website may be transferred to Mysa London or third-party secure servers. We use this information to track your use of the website, generate reports on website activity, and provide other services related to website activity and internet usage.

Use

We do not collect or use information for purposes other than those described in this privacy policy, except with your prior consent.

Third Parties

Information will not be disclosed to third parties except for the web applications and integrations used for our store and order processing. This also includes the WebwinkelKeur review system. This data will only be used within the application and will not be shared. Additionally, information may be shared internally in some cases. Our employees are required to respect the confidentiality of your data.

Changes

This privacy policy is linked to the use and possibilities on this website. Any modification and/or update of this website may result in changes to this privacy policy. Therefore, it is recommended to read this privacy policy regularly.

Options Regarding Personal Data

We offer all visitors the option to view, modify, or delete any personal information we have collected.

Personalize/Unsubscribe from the Newsletter Service

At the end of each email, you have the option to modify your data or unsubscribe.

SMS Marketing

We value your privacy and the information you consent to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned cart reminders), SMS marketing offers, and transactional SMS, including requests for feedback from us.

Our website uses cookies to track the items you add to your cart, including when you abandon your order. This information is used to determine when to send abandoned cart reminder SMS messages.

Modify/Unsubscribe from Communication

If you wish to modify your data or be removed from our files, please contact us. You will find the contact details below.

Disable Cookies

Most browsers are set by default to accept cookies, but you can configure your browser to refuse all cookies or to alert you when a cookie is sent. However, some features and services on our website and other sites may not work properly if cookies are disabled in your browser.

Questions and Comments

We regularly check to ensure that we comply with this privacy policy. If you have any questions about this privacy policy, please contact us at:
info@mysa-london.co.uk