Return and refund policy
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or additional issues, feel free to contact our customer service. Below, we explain how your order will be processed and delivered.
Delivery Fees
We cover the delivery fees for every order in The United Kingdom. All our products are delivered to your home for free, 100%. No minimum order quantity is required.
Shipping Your Order
Have you found the perfect look on our website? Then you'll want to enjoy it as soon as possible! That's why we ensure your order is processed and shipped as quickly as possible.
Here are the average delivery times for all our packages:
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After placing your order, we need 1 business day to process it. During the week, this is one business day, but if you order on Friday evening or over the weekend, it may take a little longer.
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Once your order is processed, it will be shipped, and it generally takes 4 business days to be delivered.
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Cancelation not possible:
Please note that all orders are processed immediately within 3 hours and cannot be canceled after this. We kindly ask you to review your order carefully before completing your purchase. -
Return fees:
Please note; All return-related costs, including shipping, handling, and any customs fees or duties, are the responsibility of the customer. The costs vary depending on the portal company you choose to return the items. Returns must be sent to our international warehouse. - Return to sender:
In cases where a package is returned due to customer actions, such as refusal or failure to collect, an administration and shipping fee of 19,95 POUND will be charged, and the remaining refund will be processed accordingly.
Once you've placed an order with us, you can track your package's arrival in a few days. You'll receive your personal tracking code via email, which will allow you to track your order through our tracking partner. You can see how it works on our tracking and traceability page.
To ensure your order is shipped today, you can always contact us by phone. Our service team is happy to assist you in making the right choice.
Delivery of Your Order
When your order is delivered, you can enjoy your purchase! However, sometimes things can go wrong. Would you like to exchange or return an item? Then visit this page.
Defective Product?
That's unfortunate! Unfortunately, products may get damaged during transport. In this case, we always send a new package for free the first time, but we cannot refund you. If it happens again, we will refund the full amount of the purchase.
Placing an Order
The ordering process on mysa-london.co.uk is very simple. First, you need to go to the product page and add the desired product to your cart. Click on the "Add to Cart" button.
It is important to make sure you've selected the correct variants. If everything is correct, click on the "Proceed to Checkout" box. On the information page, enter the correct address details. Make sure all information is correct. Once these details are properly filled in, you can click the "Proceed to Shipping" button.
On the "Shipping" page, you can verify the address details you entered. It also indicates that each shipment is completely free. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can proceed by clicking the "Proceed to Payment" box.
American Express
Visa
Mastercard
Maestro
Apple Pay
Google Pay
ShopPay
Once you have selected the correct payment method, click the "Finalize Order" box, and you will be redirected to your chosen payment method. Follow the instructions on the respective page to complete your order. In the unlikely event that you encounter any issues with your order, you can always contact us.
Lost Package?
If a package is lost or cannot be delivered due to logistical reasons, we always send a new package first before processing refunds and returns. If the order is not received 60 days after shipping, it may be refunded.
For any other questions, please contact us.
✉️ - info@mysa-london.co.uk
💬 - FAQ
+447532813757